Exchange and return policy
The customer can return the products within 24 hours since receiving the request. The refund process takes place after receiving and examining the returned product. If you have paid through electronic means, the amount will be returned according to the requirements of your bank. Please note that the refund amount to your account will include the value paid for the product that you purchased only, and our store is not responsible for any costs of re-shipping the product that you do not want.
Regarding cases in which products are not returned:
1.There are a number of certain cases in which a product cannot be returned.
2. When you submit a return request after the specified time, which is 1 day from the date of receipt for the products.
3. When the product has been used, damaged, or not in the same condition that you received it, or when the product safety sticker has been removed.
4. Products whose serial numbers have been tampered with or removed.
5. Products without price tags, labels, original packaging, or missing any of its accessories.
How can I get my money back if I received an item that was not the right shape or was damaged?
When you receive the item in a condition that is damaged or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within 1 day from the date of receipt, as soon as we receive the item, we will examine it, and if it is found that there is If there is a defect or damage in it, we will immediately start the procedures for returning your money to you, whether that you paid for the commodity or that paid to ship that commodity and deliver it to you.
