Return and exchange policy
The sale process in Sayab Store for Dates, your purchase and your use of the products available in this store are subject to the terms and conditions of use :
Sayab Store for Dates may choose to accept, not accept or cancel your order in some cases, for example, if the product you want to buy is not available, or if the product is priced incorrectly, or if the order turns out to be fraudulent, Sayab Store will For dates, you will refund the amount you paid for orders that were not accepted or that are canceled.
First: return and exchange
1 - All products sold (excluding refrigerated products) are subject to return within three (3) days of receipt, and the amount will be returned to the customer minus the fees (cancellation/modification/non-receipt) of the order shown below, if any. The merchandise must be unused and in its original condition and packaging, and the customer is responsible for returning delivery to the store, whether by shipping or hand-delivered in Medina. Returned products must arrive at the store, or be delivered to the courier company, within the above-mentioned period.
2- The refund amount is returned to the customer through a bank transfer within 7 working days after the store receives the returned product, in case the payment is a bank transfer. In the case of payment by mada or a credit card, the amount will be returned to the same card within the period specified by the card issuer.
3- Sayab store is dedicated to retail orders for personal use only.
Second: Fees (cancellation/modification/non-receipt) of the application:
The customer must send a request for modification or cancellation through the store’s WhatsApp at 0507217000, and given that shipping, delivery and payment services are provided by other companies, fees may be charged as follows:
1- If the order was delivered to the shipping company before receiving the cancellation request, or if the customer did not receive the order for a reason related to him, and the shipping company returned the shipment to our warehouse and charged fees for the shipment and return, it will be deducted from the amount returned to the customer.
2- If the shipping is free, and the customer wishes to return part of the purchases, and the value of the non-returned purchases is less than 399 riyals, the usual shipping fees will be calculated according to the destination, deducted from the amount returned to the customer.
3- This fee will not be charged to the customer if the store is not charged by the shipping company.
4- The customer acknowledges that if he chooses to pay upon receipt, and does not receive the order, the mentioned fees remain with him, and must be transferred to one of the store’s bank accounts.
You can find out more about the Terms and Conditions.
