We guarantee the quality of all products sold on our store. However, if you are not completely satisfied with your purchase, you can get a full refund under the following conditions:
- Please contact us within 3 days from the day you receive the order, as the delivery time for the order is from 3 - 7 days.
- Ensure that the product is in its original packaging, unused, and in the same condition in which it was received.
- The refund process takes place after receiving and examining the returned product.
- Please note that the amount of money returned to your account will include the value paid for the product that you purchased only, and our store is not responsible for any costs of re-shipping the product that you do not want.
Cases in which products are not returned:
- When you submit a return request after the specified time, which is 3 days from the date you received the product.
- Products that are not in their original condition, opened, tampered with or damaged.
- Products whose serial number does not match what is registered with us.
How can I get my money back if I received an item that was not the right shape or was damaged?
When you receive the item in a damaged condition or not similar to what was chosen from the site, you can then return the item to us in the same condition in which you received it and in the same original packaging at the time of receipt, within 3 days from the date of receipt, as soon as we receive the product, we will examine it, and if it is found that there is If it is defective or damaged, we will immediately begin the process of refunding you.
